The following is a list of the most commonly asked questions we get. If you have others, please contact us at (516) 822-3131 or e-mail us at email@example.com Either way, you’ll get a prompt reply.
What is the primary function of the Coping Counselors at the Center for Coping?
We provide different types of services - mostly private sessions, but also groups, workshops, and seminars, all with the goal of helping people improve their ability to live effectively with different types of problems.
What types of problems do you work with?
We specialize in working with chronic medical conditions, stress, anxiety, depression, family and relationship problems, as well as many of life’s everyday difficulties.
Who do you work with?
We work with individuals of all ages, from children through senior citizens. We work either with the person who has the problem, other family members, or both.
What kinds of techniques do you use?
After working with you to identify the goals for treatment, we'll select from a variety of appropriate techniques and methods to determine the best course of treatment to accomplish those goals in the shortest time possible.
Who provides your services?
All services are provided by credentialed professionals, hand-picked because of their expertise, experience, sensitivity, and interest in providing excellent treatment.
Who do you discuss my treatment with?
All sessions are strictly confidential. No information is released regarding what goes on in any treatment unless you sign an authorization for release of information. On occasion, only with your authorization, consultation will take place between our Coping Counselor and the professional (if any) who referred you to us. Again, this will only take place with your consent. (Please be aware: all of our Coping Counselors are bound by the national "duty to inform" policy, which states that confidentially may be breached if information revealed in treatment indicates a threat to self or another identifiable individual. We'll be happy to clarify this policy if you'd like.)
Do you provide medication?
No. Coping Counselors are credentialed professionals, but are not physicians. In cases where medication may be appropriate, we can refer you to one of our consulting psychiatrists, consult with your physician for the appropriate medication, or consider alternate forms or sources of services.
How long do I have to work with a Coping Counselor?
First of all, let's be positive. You don't have to work with us. If you choose to, the length of treatment varies based on the problems to be worked on and the effort put into working on them. However, because our services are "action-oriented," in many cases treatment is short-term.
How long are treatment sessions?
In general, private sessions range from 30 to 45 minutes. Group sessions range from 60 to 90 minutes, and workshop sessions vary in length.
Do I have to come every week?
Initially, most people seem to make the best progress with weekly sessions. However, there is no requirement concerning frequency of visits. After you've made significant progress, you may decide to decrease the frequency of your visits. Eventually, sessions may be scheduled on an "as needed" basis.
IV. SPECIAL NEEDS
Can you be reached by telephone?
Our telephones are answered 24 hours a day, either by staff or our reliable voice-mail technology. For existing patients, a professional is on call for emergencies 24 hours a day, seven days a week, 365 days a year.
What happens if someone is physically unable to get to your office for appointments?
We offer full telephone sessions for people who, for any reason, are not able to come to the office, or who prefer "at home" convenience.
Does insurance cover your fees?
Because of the importance of maintaining your privacy, we are no longer participating providers in any HMO or managed care plans. However, most insurance carriers will provide partial reimbursement for both private or group services on an out-of-network basis. In addition, we welcome Medicare cases, and accept No Fault and Workers’ Compensation cases. (We do not accept Medicaid.) Our staff will help submit the necessary insurance forms and reports.
How much do you charge?
Our fees are reasonable and vary according to the service provided.
Do you have different payment plans?
Yes. Although some people choose to pay in full at the time of each session, others are not able to do so. Our billing department will make every effort to work out a comfortable deferred payment plan for anyone who needs it.
Do you accept credit cards?
Yes. Any fees can be charged to Master Card, Visa, American Express, Discover, or PayPal.
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